1. How do I place an order with Sparrow & Jacobs?

2. What can I have printed on the back of my postcard?
To ensure your cards meet postal regulations, we suggest using our standard layout. To view a standard sample postcard layout, click here. However, if you will not be mailing your cards or need a special layout, just send us a sample or let one of our designers create something for you.

3. If I mail my photo to you, will it be returned to me?
Yes. We will return your photo as soon as we scan the image for our files.

4. May I send my photo or logo by e-mail?
Yes. You can email your photo and/or logo in a JPG or TIF format with a 300 dpi minimum resolution to sjphoto@gabp.com. Be sure to put your name in the subject line of the email, so we can match up your photo to your order.

5. Do you charge $30 every time you use my photo?
No. We only charge a $30 photo set-up fee the first time you submit a photo to be printed on your cards. If you do not want a photo printed on your cards, then you will not be charged the $30 photo fee.

6. Will my photo be in color or black & white?
We now offer full-color imprint for just pennies more than the black and white price. Your full-color photo can increase customer recall by up to 80%!

7. Can I change the message on my postcards or greeting cards?
Any message can be changed to your specifications. If you find a message on another card you want to use, simply reference the item number for that card in the message field on your order. You may also create your own message for no additional charge.

8. Will I receive a proof of what my cards will look like before you print my order?
Yes. We will send a proof of your card layout which will include your photo, logo and any of your personal information. If you ordered cards with our suggested message, the message will not appear on your proof. If you requested a custom message, it will be on the proof for you to approve. Please sign your proofs and fax to 1-800-277-6725 at your earliest convenience and your order will be printed in just 3-5 days!

9. In what quantity increments can I order Sparrow & Jacobs products?
Most of our products can be mixed and matched in increments of 100 to meet the minimum quantity for that specific product (see table below).

10. Can I save money if I order more cards?
Yes! We offer generous quantity price breaks, so the more cards you buy, the more money you save. Also, sign up for our FREE e-newsletter and you'll receive special money-saving offers not available anywhere else! To sign up, click here.

11. What is a group order and how does it work?
For more information on our money-saving Group Order program, click here.

12. How do I pay for my order?
We accept Visa, Mastercard, Discover, American Express, checks or check by phone. Your credit card will be charged upon shipment of your postcards, not at the time you place your order.

13. Does state sales tax apply to my order?
Texas residents are required to pay 8.25% sales tax. Residents of all other states do not pay sales tax.

14. How long will my order take?
The average time from when we receive your order to it arriving on your doorstep is 11-13 days. A proof will be faxed to you within 24 hours of us receiving your order. You must approve your proof before we will print it. Printing takes 3-5 business days. Once completed, your order will be shipped UPS ground (unless otherwise specified by you) and takes 5-7 days to arrive. Don't forget to allow time to address and mail your cards!

16. How do you ship orders?
Orders ship UPS ground, unless you request UPS 2-day shipping for an additional charge.

17. Do all the orders in a group order ship together?
We ship orders as they are ready. This ensures everyone receives their order as soon as possible after approving their artwork.

18. How does your Mailhouse program work?
To learn more about our time-saving Mailhouse program, call 1-800-676-3970.